Week 4: 

Tasks:

• Watch: “It’s Not What You Say…” (NHS Skills for Care video)
• Research the different forms of communication used in care (verbal, non-verbal, Makaton, etc.)
• Activity: Write a short dialogue demonstrating active listening and empathy.

• Reflect: Why is effective communication vital for person-centred care?

Further reading, watching and listening tasks: 

Reading:

• SCIE – Communication in Health and Social Care: Covers verbal, non-verbal and alternative communication methods.

• Skills for Care – Effective Communication: Guidance on building rapport and active listening.

Watching:

• “It’s Not What You Say…” – Skills for Care: Demonstrates how tone, body language, and listening impact care.

• Barriers to Communication – YouTube: Examples of poor communication and how to overcome them.

Listening:

• Brené Brown on Empathy – Podcast Clip: Short audio on how empathy connects people and supports care.